IFM  MODUS OPERANDI

a) Our services include a comprehensive cleaning service, not limited to only sweeping, mopping, vacuuming, dusting, ironing and washing windows. High-level cleaning included.
b) Please note that our services are limited to commercial and domestic cleaning duties that are documented during a site assessment with the client.
c) Our staff members do not perform duties outside of this category, such as washing vehicles or preparing any meals, unless previously discussed and agreed upon with the client.
d) Our ad-hoc/char service rates differ per day. Should you require any of our other service options, please contact us for a quote, as fees differ according to the service option and area required.

SERVICING YOUR PROPERTY

a) Our staff are dropped off at the clients’ premises at 07:00 for the first-day induction training.

b) Our staff work an eight-hour shift from the time of arrival and are responsible for arranging their own transport to and from the clients’ premises. Alternative arrangements will be made where necessary by the operations manager of IFM.

c) Should our staff complete all their duties before the given time period and you are satisfied with the work done, you are welcome to let them leave.

d) Should you wish to offer a warm cup of coffee/tea during winter, or some cool drink/water during the hot summer days, it will be much appreciated.

f) Special Requirements – Please advise us of any special requirements when booking your service. Should you require tasks to be completed that are specific to your office/home (such as high-level cleaning, window washing, making beds, washing dishes, doing laundry, and cleaning of specific areas), we encourage you to discuss these requirements during the site assessment to ensure we execute all client requirements during the service. We also ask that our staff be shown how to use your electrical appliances (iron, vacuum cleaner, washing machine, tumble-dryer, dishwasher etc) as each site/establishment/residence’s appliances and equipment differ. This applies to first-time visits.

g) Cleaning Materials – Clients typically prefer to provide their own cleaning products; we do offer cleaning kits on request at an additional charge. Our cleaning kits include site-specific equipment and consumables (mop and bucket, broom, vacuum cleaner, ladder, brush and scoop, cloths, general all-purpose cleaner, floor cleaner, bathroom cleaner and window cleaner). Any bleaching agent, i.e. jik, domestos will be handed to cleaners on clients own risk.

h) Staff – All staff are registered with and employed by Integreat Facilities Management and have been fully screened through a personal interview, criminal checks, checking of references and employment history.

i) IFMs’ current complement of permanent staff have been employed with the company’s owners for over 2 years. The number of staff that visit your property is both client- and service-dependent. The number of staff needed to complete a service depends on the type of service requested and the size of the property. This is determined during the site assessment.

BOOKING & PAYMENT

You are welcome to book a service telephonically (021 851 5111), via email (admin@integreatfm.co.za OR sales1@integreatfm.co.za)

We ask that you book at least one day in advance, before 12 pm (during working hours) to ensure the availability of our teams. We might not be able to perform same-day services, but it’s worth a try.

All payments are to be made in full before service commences.
Payments are made in advance via EFT (Electronic Funds Transfer), and proof of payment is sent to admin@integreatfm.co.za  in advance to secure the booking.
Regrettably, no cash payments are accepted.

TERMS OF SERVICE

1. Payments

Payments to be made in advance via EFT (Electronic Funds Transfer) to secure booking. Regrettably, no cash payments are accepted. Integreat Facilities Management reserves the right to suspend or reschedule cleaning services should payment not be made before the date of booking.

2. Quotation Terms

Integreat Facilities Management reserves the right to amend the initial quotation depending on changes in the client’s original requirements.

3. Provision of Services 

Integreat Facilities Management offers cleaning kits upon the clients’ request at an additional charge. Should the client not agree to a cleaning kit, it is deemed that the client agrees to provide and allow our staff access to all the necessary cleaning materials and equipment required to carry out the service successfully. While our staff strive to work proficiently during their eight-hour shift, the ability to complete all domestic tasks successfully is subject to the client’s initial indication of the type of service required, size of property, and number and volume of tasks to be completed within the given time period.

4. Liability

Integreat Facilities Management reserves the right not to be liable for:
a) ANY cleaning services not completed due to a lack of suitable cleaning materials and/or equipment provided by the client (should a cleaning kit not be required),
b) Inadequate access to water and/or electricity;
c) The presence of third parties at the client’s property during the time of cleaning service, which may hinder or disrupt such service;
d) or clients’ refusal of an adequate number of cleaning staff to ensure the quality of service. This issue depends on the sqm of the office/home or the current condition of the office/home.

5. Accidental Damage or Breakage 

Despite our efforts to avoid any such setbacks, our staff aim to offer services that are competent, cautious and respectful of clients’ belongings; nonetheless, accidents do occur. Please ensure that we are aware of any valuables or fragile objects on-site.
a) Existing damage or spillage that cannot be cleaned or removed completely;
b) Any damage caused by bleach. Integreat Facilities Management does not provide its staff with any bleach-based cleaning materials. Should the client provide our staff with such products, it is at the client’s own risk.

6. Any items Disappeared or Misplaced 

a) Integreat Facilities Management requests that clients store all valuables safely.
b) This includes any portable electronic equipment, jewelry, cash, personal documentation, antiques, or any other items which are fragile, highly breakable or of sentimental value.
c) Our services are based on the values of honesty, integrity and trust, but request that such precautions be taken to avoid any disputes or misunderstandings.

7. Cancellations 

Integreat Facilities Management will happily cancel or reschedule the date of booking provided the client gives at least 12 hours’ advanced notice. Should a client have already paid for the service, Integreat Facilities Management will reschedule the date of booking to suit the client’s preferences.

8. Feedback 

We strive to sweep our clients off their feet with each service that we provide. In the rare prospect that the client may not be completely satisfied with the quality of our work, Integreat Facilities Management should be provided with feedback in writing via email within 24 hours from the date of service. Should clients be satisfied with our services, we encourage that such feedback likewise be communicated to us. This acts as a wonderful endorsement to our staff and helps us to recognize their hard-work and dedication. By booking a service with Integreat Facilities Management, whether it be telephonically, by email or through the website, it is deemed that the client has read, fully understood and accepted our Terms and Conditions.

Marketing:

Apart from Corporate and Domestic cleaning, Integreat Facilities Management Services provides:

• Hygiene, Equipment and Consumables Solutions
• Pest Control
• PPE and OHS Medicals
• Waste Management and Rubble Removal
• Gardening services and maintenance
• Training and Management of Cleaners
• Boxing and Unboxing Services
• Maintenance Services (Repairs and maintenance)
• Solar Supply and Solutions