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Company Registration 2020/667107/07
BEE Registered
Register on Central Supplier Data Base for Government.
Frequently Asked Questions
What cleaning services do you offer?
We offer corporate and domestic cleaning services, including Ad-Hoc, Regular Cleaning Services, Once-off Cleaning Services, Pre- and Post-Construction Cleaning and Specialized Cleaning Services.
We also offer Pest Control, Management and Training, PPE Supply and OHS Medicals, Hygiene Services and Equipment Solutions, Gardening Services and Rubble Removals. See details of our comprehensive and flexible range of cleaning service options by clicking the button below.
Please note that our staff members do not perform duties outside of the above categories, such as washing cars etc.
What areas do you service?
We offer cleaning services in the Somerset West, Strand, Gordon’s Bay, Stellenbosch and Wine Areas, Greater CPT South and North Areas
We have four years of expertise in the Helderberg and surrounding areas.
What are your service rates?
Our rates differ according to the service option required. Contact us for a free quotation on 021 851 5111, WhatsApp 082 9577 922 or email us at sales1@integreatfm.co.za or admin@integreatfm.co.za
How many staff members will visit my property?
The number of staff that visit your property is both client- and service-dependent. Our flexible range of services means that you are allocated the exact number of staff members needed to efficiently service your premises.
What time will you arrive at my property?
We will arrive at your doorstep from 07:00 on the day of the service booking or as per the specific arrangement with the client.
How long do you work for?
Our staff work an 8-hour shift. Staff utilizing their own transport must complete all their duties before leaving their site. Staff dropped off by the Ops manager/supervisor will be collected only once the final inspection has been done with the client.
Do you bring your own cleaning materials/products and equipment?
Commercial Clients are provided with the correct equipment and products for their sites. Residential Clients typically prefer to provide their own cleaning products specific to their home. However, we do offer cleaning kits on request at an additional cost.
PLEASE NOTE: We do not accept responsibility for any bleach products handed to cleaners.
IFM cleaning kits include a mop, bucket, broom, vacuum cleaner, ladder, dustpan and scoop, cloths, general all-purpose cleaner, floor cleaner, bathroom cleaner and window cleaner. Please mention with booking if a vacuum cleaner will be required.
When/how should I book?
Booking 2 days in advance is essential to ensure staff availability and to offer a free site assessment. We might not be able to offer same-day services, but it’s worth a try.
You are welcome to book a service through our easy-to-use online booking form by clicking the button below. Alternatively, you can contact us on 021 851 5111 or email us at admin@integreatfm.co.za or sales1@integreatfm.co.za
If I book regularly, can I request that the same staff member visit my home?
Absolutely! It is our priority to ensure that the same staff member is available to visit your home regularly. We value client-staff relationships and encourage trusting and familiar interactions by providing consistent contract services.
What if I have special requirements?
Please advise us of your requirements when booking your service or requesting a site assessment. We encourage clients to communicate their instructions/tasks that are specific to their site/office/residential home. For residential services, we ask that our staff be shown how to use your electrical appliances (iron, vacuum cleaner, washing machine, tumble-dryer, dishwasher) as each household’s appliances differ. This applies to first-time visits/site inductions.
Please note that our staff members are not allowed to perform duties outside of the agreed upon scope of work.
Do I need to provide tea/coffee/cool-drink/lunch?
Our staff is required to prepare their own lunch. Nonetheless, should you wish to offer our staff a warm cup of coffee/tea during winter, or some cool drink/water during the hot summer days, it will be much appreciated.
We respectfully request that you please refrain from offering gifts, money, or personal items to our staff.
While we fully understand that these gestures are often made with goodwill and appreciation, they may unintentionally create challenges within our team. Not all employees respond to these situations in the same way. In some cases, these gestures may lead to:
- Staff developing unrealistic expectations or a sense of entitlement
- Differences in behaviour or attitude between team members
- Misunderstandings about professional boundaries
- A possibility of staff helping themselves to items, which is strictly prohibited
- Situations that compromise the integrity of the service and the trust placed in us
To ensure fairness, consistency, and accountability, all IFM staff are required to uphold a strict code of conduct, which includes not accepting any gifts or monetary offerings from clients. This policy protects both our clients and our employees and ensures that all interactions remain professional and transparent.
What if I need to cancel?
We understand that life gets busy and things do not always go according to plan! Please advise us at least 12 hours in advance and we will be more than happy to reschedule your service. A cancellation fee of 20% becomes applicable should you not cancel in time as arrangements and costs are incurred to ensure the team is ready for your service booking.
How does payment work?
All payments are to be made in advance via EFT to secure your booking. Proof of payment is to be sent to admin@integreatfm.co.za or accounts@integreatfm.co.za.
Regrettably, no cash payments are accepted.
We offer special rates for Contract Services. View our range of service options by clicking the button below.